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Northlake Mall


Northlake Mall is the premier retail destination for the thriving affluent communities in the North Charlotte metropolitan area. Dillard's, Macy's, Belk, Dick's Sporting Goods, AMC's 14-screen cinema, plus 150 stores and restaurants make Northlake Mall a popular lifestyle destination. The friendly and comfortable environment also features a Looney Tunes Play Area, a Coffee Court and free Wi-Fi.

Today's Hours:

10:00 AM - 9:00 PM

Address:

6801 Northlake Mall Drive, Charlotte, NC 28216

Phone Number:

(704) 921-2000

Details


Spend the day shopping, dining and enjoying a movie. Northlake Mall's retail offerings feature a wide assortment of merchandise to suit every taste.  Retailers include Anthropologie, Pottery Barn, Brooks Brothers, Coldwater Creek, Coach, J. Crew, Banana Republic, Caché, Sephora, Fossil, Apple and Buckle. Dining options range from a quick bite in the Food Court to casual, sit-down restaurants like BRAVO! Cucina Italiana and Firebirds Wood Fired Grill. Northlake Mall is easily accessible for Charlotte residents and visitors, conveniently located just 10 miles north of Uptown Charlotte on Interstate 77 and just minutes from Interstate 485.

Events


Sep 5th - Sep 26th Concerts in the Courtyard

Concerts in the Courtyard

Grab your family and join us for an evening of music, food and fun under the stars at Concerts in the Courtyard. Join us every Friday in September from 6:30 p.m. to 8:30 p.m. at the Food Court Entrance next to H&M.

  • September 5: Darrell Harwood - Country
  • September 12: Rough Draft - Motown, Pop, R&B
  • September 19: Pushh - 70s, 80s, Top 40, Classic Rock
  • September 26: Simplified - Indie Rock

Blankets, folding chairs and picnic baskets are welcome.


Oct 1st October Mall Walkers Meeting

October Mall Walkers Meeting

Wednesday, October 1, 2014
8:00 a.m. in the Food Court

The Northlake Mall Walkers Club meets the first Wednesday of every month at 8am in the Food Court. Breakfast is provided and at each meeting a special guest speaker stops in to discuss different health issues and answer questions.

For details contact LiveWELL Carolinas! at (704) 863-9355.


Oct 11th The Race to Prevent Diabetes Presented by Carolinas HealthCare System

The Race to Prevent Diabetes Presented by Carolinas HealthCare System

Saturday, October 11, 2014
11:00 a.m. to 2:00 p.m.
Lower Level, Grand Court

CMC University is hosting a very special Pre Diabetes Awareness Event at Northlake Mall.  This free event will include free blood pressure checks, nutrition education, Diabetes Risk Assessment/A1C testing (if qualified), Pre Diabetes Education, physician referrals, and a chance to win Bank of America 500 Sprint Cup race tickets.

For more information contact LiveWELL Carolinas! at (704) 863-9355.


Oct 31st MallStars Mall-O-Ween Celebration

MallStars Mall-O-Ween Celebration

Friday, October 31, 2014
5:00 p.m. to 7:00 p.m.


Mark your calendar and be sure to join us for a very special Mall-O-Ween Celebration. Join us in costume for interactive displays, entertainment and of course cool tricks and sweet treats. The fun starts at Customer Service.

The first 200 MallStars receive a FREE MallStars trick or treat bag. Not a MallStars Member? Sign up online today!


Nov 5th November Mall Walkers Meeting

November Mall Walkers Meeting

Wednesday, November 5, 2014
8:00 a.m. in the Food Court

The Northlake Mall Walkers Club meets the first Wednesday of every month at 8am in the Food Court. Breakfast is provided and at each meeting a special guest speaker stops in to discuss different health issues and answer questions.

For details contact LiveWELL Carolinas! at (704) 863-9355.


Dec 3rd December Mall Walkers Meeting

December Mall Walkers Meeting

Wednesday, December 3, 2014
8:00 a.m. in the Food Court

The Northlake Mall Walkers Club meets the first Wednesday of every month at 8am in the Food Court. Breakfast is provided and at each meeting a special guest speaker stops in to discuss different health issues and answer questions.

For details contact LiveWELL Carolinas! at (704) 863-9355.


FAQs



Where can I find the Restrooms?

Family restrooms are located on the lower level near the Mall Management Office on the lower level between Grand Court and Dick's Sporting Goods and on the upper level in the Food Court. Other restrooms can be found in corridors throughout the mall. 

 

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Where are the pay phones?

There is a pay phone near the Mall Management Office which is located on the lower level between Grand Court and Dick's Sporting Goods.

 

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Where is the lost and found?

Lost and found items are logged in at our Customer Service Center located on the upper level at Grand Court. All items not claimed at the end of the day are turned into our Public Safety Office which is located on the upper level between Grand Court and Dick's Sporting Goods.

 

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Do you have wheelchairs available for customers?

Rental of our manual wheelchairs is complimentary.

They are available at the Customer Service Center located on the upper level in Grand Court.

 

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Can I purchase a Northlake Mall American Express® Gift Card over the telephone?

Northlake Mall American Express® Gift Cards cannot be purchased over the telephone, however they can be purchased online and at the Customer Service Center located on the upper level in Grand Court.

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Where is the Public Safety office located?

The Public Safety office is located on the upper level between Grand Court and Dick's Sporting Goods. Security is available 24 hours a day, 7 days a week, 365 days a year. The phone number for dispatch is (704) 921-2006.

 

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Where is the Mall Management Office located?

The Mall Management Office is located on the lower level between Grand Court and Dick's Sporting Goods.

Office hours are Monday through Friday, 9:00am to 5:00pm.The office is closed on Saturday and Sunday.

The phone number for the receptionist is (704) 921-2005.

 

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Are pets allowed in the mall?

Possession of pets, other than service animals and small hand held dogs, is prohibited.

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Can I purchase a Northlake Mall American Express® Gift Card Online?

You may purchase a Northlake Mall American Express® Gift Card online from the Northlake Mall website.

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Where can I find out about events at Northlake Mall?

Information about events brought to you by Northlake Mall and our Sponsors can be found through the events link from our homepage.

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What is the Northlake Mall Adult Supervision Policy?

The Adult Supervision Policy at Northlake Mall requires that individuals under the age of 18 visiting Northlake Mall after 5:00pm on Friday or Saturday evenings be accompanied by a responsible adult 21 years of age or older. You can find information about the Rules of Conduct and Adult Supervision Policy on our website or by visiting the Customer Service Center.

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Does Northlake Mall offer free Wi-Fi?

Northlake Mall has free Wi-Fi throughout the shopping center. Select .FREE_Northlake on your Wi-Fi enabled device's settings to attain access. Please see Customer Service for additional assistance. If you are having difficulty connecting, call our Wi-Fi HelpDesk at 866-260-8488.

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Employment


Guest Services Representative Posted Sep 15th

Infoplace Place USA is currently seeking a part time Guest Services Representative to handle guest inquiries within Northlake Mall's Customer Service Desk. The primary goal of the position is to ensure that all guests visiting Northlake Mall receive a high level of quality service. The ideal applicant will possess a thorough knowledge of Charlotte and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries.

Responsibilities:

  • Interact with and provide directional information to guests
  • Greet guests in a friendly manner
  • Answer inbound calls to the Guest Service Desk
  • Provide information concerning mall events and activities
  • Process gift card and Ticketmaster transactions and promote the programs in order to exceed shopping center's goals
  • Assists guest with various ancillary purchases
  • Provide information regarding local attractions, transportation and dining
  • Arrange transportation and restaurant reservations
  • Assist with internal mall marketing promotions
  • Troubleshoot and diffuse customer issues
  • Participate in training and education programs
  • Provide Guest Services Manager with observations, customer comments and recommendations
  • Inventory control
  • Continually exceed guest expectations

 

Qualifications:

  • Strong customer service orientation
  • Previous cash handling experience
  • Outstanding communication skills, both written and oral
  • Professional appearance and presence
  • Ability to work within a team environment and interact well with others
  • Self motivated
  • strong work ethic
  • Strong problem solving ability
  • Diplomatic
  • Courteous and pleasant manner
  • Friendly
  • Smile
  • Accurate and detail oriented
  • PC Knowledge (Word, Excel, etc.)

Guest Services Representatives must be available for a variety  of shifts, which will include primarily Friday, Saturday and Sunday. Compensation for  the part time Guest Services Representative position is $9/hour. Please email resume to Linda Yemma at lyemma@infoplaceusa.com, apply online via InfoplaceUsa.com or visit Northlake Mall Customer Service at Northlake Mall.


Parking


Valet Parking is available at Entry #1 near BRAVO! Cucina Italiana and Firebird's Wood Fired Grill.
Mercedes-Benz, BMW and Lexus drivers receive complimentary valet parking courtesy of Hendrick Northlake Luxury Auto Mall, the official valet sponsor of Northlake Mall.

Carolina HealthCare System

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